Travel Support Policy / Política de asistencia de viaje

Travel Support Policy

This policy explains the limits of WhatsApp Help and should be finalized before launch.

To complete: support hours, included days, exact response target, escalation rules, and contact email.

Current configurable limit

WhatsApp Help is currently described as up to 2 help requests per day, for the number of days included in the chosen plan.

Not emergency support

WhatsApp Help is travel guidance only. For medical, police, legal, or life-threatening emergencies, travelers must contact local emergency services immediately.

Spanish summary

Ayuda por WhatsApp es orientación de viaje, no asistencia de emergencia. El límite actual configurable es de hasta 2 pedidos de ayuda por día durante los días incluidos en el plan.